What if I don’t have my order number and want to track my order? To use our Order Tracking Tool , you will need your order number, phone number, or email address. If you are unable to find your order using our tool, please contact Contact Us. Related articles What is the status of my order? How will I know when my order has completed processing? How do I track the package that I shipped to you? When do I pay for my order? Why was my order returned unprocessed?